Effective Date: 30th May 2025
Shelf Life
Your cake is baked to ensure it is as fresh as possible for your order.
To keep your cake in the best condition it must be stored out of sunlight. Iced cakes should not be refrigerated as the decoration and covering can spoil due to the moisture in a refrigerator. Buttericed cakes should be refrigerated to ensure the cake stays cold.
Tiered cakes will be supported by plastic dowel rods which will need to be removed before serving. Once cut, your cake should be consumed within 5 days. Not including fresh cream or fresh fruit cakes. These cakes should be consumed within 24 hours.
Non-Edible Items
Most of our cakes will contain a small proportion of inedible items. It is your responsibility to ensure that these are removed before consumption e.g. support dowels in tiered cakes, ribbon, wires in sugar flowers, toothpicks in handmade characters and cling film is sometimes wrapped around flower steams to ensure the stem doesn’t come into contact with the cake. Some flowers (e.g. ivy, eucalyptus & baby’s breath) are poisonous and not suitable for use on food products. So, therefor we will only use artificial versions of these flowers if this is required on the design. You will be notified when collecting the cake if it contains any of these items.
Collection
When transporting your cake, we are not liable for any damage to the cake once it has left our premises. You should ensure that your vehicle is suitable for transporting the cake before collecting it. We will do everything we can to provide a well-structured and stable cake but please note, cakes can be very fragile so you must drive carefully. Please ensure you read the care cards carefully that are attached to your cake box, this will give clear instructions on how to store the cake properly. All cakes need to be collected from our Ingatestone shop.
Allergies/Dietary Requirements
Please let us know if the cake is going to a venue and is required to have a full list of ingredients and allergies. We can provide this.
Please inform us if there is any allergies. Please note we are a peanut free bakery but do have other nuts onsite. Some cakes can be made without gluten or diary but please be aware that all our cakes are baked in the same bakery & confection room as other ingredients. Therefore, we are unable to guarantee but do our best to minimize the risk of cross contamination.
Complaints
Any refund given for disputes regarding a cake design, or the quality of a cake are completely at the discretion of Raven Bakery and are not automatic. Full refunds will never be given for any cake which has been consumed regardless of the dispute as consumption of the cake is viewed as acceptance that the cake is adequate for the purpose for which it has been supplied.
All other concerns should be made in writing via email with photographic evidence of the fault included. A refund will only be issued if the cake is returned to us in its original condition and we agree that it is unsuitable for consumption or is not as described in the original quote.
Ravens Bakery
68 High Street, Ingatestone, Essex, CM4 9DW
📞 01277 352667
📧 ravensbakery68@gmail.com
